Refund policy

Because we sell digital products, our refund policy is designed to be clear and fair. Please read it before you pay.

General principles

When a product has a problem during its warranty period, we first try to fix it — by re-activating, replacing the account or extending your plan. Refunds are issued when a problem cannot be fixed, or in the specific cases listed below.

When you are eligible for a refund

• Your order was paid but not delivered within the promised time, and we cannot offer a suitable alternative.
• The product does not work and cannot be repaired or replaced within its warranty period.
• You canceled before delivery (before any credentials or activation were provided).
• You were charged twice, or you overpaid an invoice — the excess is refunded.

When refunds are not available

• Credentials or activation have been delivered and are working as described.
• You changed your mind after activation or after receiving access.
• The account was restricted or banned because you violated the provider’s terms (for example by sharing the account or breaking their usage policies).
• You provided incorrect account details or did not cooperate with verification.
• The request was made after the product’s warranty period ended.

How refunds are paid

• Refunds are paid in USDT to a wallet address you provide, on a network we support (for example TRC20 or BEP20).
• The refund amount is based on the USD value of your order. Blockchain network fees may be deducted from the refund.
• Please double-check your wallet address and network. We cannot recover refunds sent to an incorrect address you provided.
• Approved refunds are usually sent within 3–7 days.

How to request a refund

1. Contact us via Telegram @aitopup or email [email protected] with your order ID and a description of the problem.
2. We review your request within 24–48 hours and may ask for screenshots or a short screen recording.
3. We agree on a resolution: re-activation, replacement with an equivalent product, a plan extension or a refund.
4. If a refund is approved, send us your USDT wallet address and network, and we will send the payment.

Exchanging a product

If you picked the wrong plan, you can switch to another product of equal value — or pay the difference — before delivery. After activation, exchanges are only possible when the problem is on our side or our fulfillment partner’s side.

Resolving disputes

Crypto payments cannot be charged back, so all refund requests are handled directly by our team under this policy. If you are not satisfied with the outcome, reply to your support thread and your case will be escalated for a final review.