Privacy policy

AITopUp (“AITopUp”, “we”, “us”) operates aitopup.io, an online store for premium digital plans — AI tools, streaming, VPN, design software, language-learning apps and more. This policy explains what personal data we collect, why we collect it, how we protect it and the choices you have.

Scope

This policy applies to everyone who visits aitopup.io, places an order, pays for an order or contacts our support team via Telegram, email or any other official AITopUp channel. By using our website and services, you agree to the practices described here.

Information we collect

We only collect what we need to fulfill your order and support you afterwards:

• Contact details: your email address and, optionally, your name and Telegram username.
• Order data: the products you buy, order ID, amount, payment status, delivery and activation status.
• Account details needed for activation: for products that upgrade an existing account, the login email and any access details you choose to share so we can complete the upgrade.
• Technical data: IP address, browser type, session cookies and basic access logs used to keep the site secure and prevent fraud.

How we use your data

• To process payments and deliver or activate the plans you order.
• To send order confirmations, delivery details, setup instructions and service notices.
• To handle warranty claims, refunds and support requests.
• To improve the website, detect fraud and keep our systems secure.
• To comply with legal obligations when we receive a valid legal request.

Account credential security

Any account details you share for activation are handled with strict safeguards:

• Stored encrypted and accessible only to authorized team members while your order or warranty claim is being processed.
• Never published, sold or shared beyond what is needed to complete your order.
• We recommend changing your password once activation is complete and enabling two-factor authentication wherever possible.

Sharing with third parties

We do not sell your personal data. We only share it when necessary:

• With Cryptomus, Binance or Bybit, to create and confirm the payment for your order.
• With fulfillment partners, when needed to complete the activation you ordered.
• With service providers that help us run the website (hosting, email delivery, analytics), under appropriate confidentiality obligations.
• When required by law, or to protect the rights and safety of AITopUp and our customers.

Cookies and analytics

We use essential cookies to keep your cart and login session working and to remember basic preferences. We may also use privacy-friendly analytics to understand how the site is used in aggregate. We do not use cross-site advertising cookies. You can clear or block cookies in your browser, but some features (such as the cart and login) may stop working.

Your rights

Depending on where you live (including under the GDPR), you have the right to:

• Access the personal data we hold about you and receive a copy of it.
• Correct inaccurate data or ask us to delete your data, except where we must keep certain order records for accounting, fraud-prevention or legal reasons.
• Object to or restrict certain processing, and withdraw consent to marketing emails at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email [email protected]. We respond within 30 days.

Data retention

We keep order records for up to 24 months to support warranty claims, refunds and bookkeeping. Account details shared for activation are kept only for the duration of the order and its warranty period, then deleted or anonymized.

Changes to this policy

We may update this policy when our practices or applicable laws change. The latest version is always published on this page with its “last updated” date. Continuing to use our services after an update means you accept the revised policy.