Payment policy

This policy explains how payments work at AITopUp. We accept cryptocurrency only, which lets us serve customers worldwide.

Accepted payment methods

You can pay in three ways. The methods available for your order are shown at checkout.

• Cryptomus, our crypto payment provider: USDT on TRC20, ERC20 and BEP20, USDC, BTC, ETH, LTC, TRX and the other coins shown on the Cryptomus checkout page. Payments are confirmed automatically.
• Binance Pay: USDT sent from your Binance account to our Binance Pay ID, with no network fee. Confirmed by our team.
• Bybit: USDT sent from your Bybit account to our Bybit UID by internal transfer, with no network fee. Confirmed by our team.

We do not accept bank transfers, cards, PayPal or cash.

Pricing

• All prices are listed in US dollars (USD). With Binance Pay and Bybit you pay the same amount in USDT (1 USD = 1 USDT). With Cryptomus the amount is converted into your chosen coin.
• The Cryptomus exchange rate is locked when the invoice is created and stays fixed for as long as the invoice is valid.
• Prices may change as third-party providers adjust their pricing. Price changes never affect an invoice that has already been created.
• Promotions and discount codes apply only under their published conditions and validity periods.
• There are no hidden activation fees. Blockchain network fees for sending your payment are paid by you.

How to pay

With Cryptomus

1. Add a product to your cart, go to checkout and choose Cryptomus.
2. Choose your coin and network. Cryptomus generates an invoice with the exact amount and a deposit address.
3. Send the exact amount on the correct network before the invoice expires.
4. Once the transaction is confirmed on-chain, your order is confirmed automatically — no screenshots or manual checks needed.

With Binance Pay or Bybit

1. Add a product to your cart, go to checkout and choose Binance Pay or Bybit.
2. After you place the order, the payment page shows our Binance Pay ID or Bybit UID, the exact USDT amount and your order reference.
3. Send the exact amount from your Binance or Bybit app. Add the order reference as a note if the app allows it.
4. Copy the transaction ID from your payment history and submit it on the payment page. The link is also in the email we send after you place the order.
5. Our team checks the transfer and confirms your order during support hours (8:00–22:00 GMT+7), usually within 30 minutes.

Once your payment is confirmed, we deliver or activate your plan as described in our Activation & warranty policy.

Payment time limit

Each order must be paid within a limited time, typically 60 minutes. If no payment arrives, or no transaction ID is submitted, before then, the order is canceled automatically. If you sent funds after an order expired, contact support with your order ID and transaction ID (TXID) and we will help you resolve it.

Underpayments and overpayments

• Underpayment: if you send less than the invoiced amount, the order is not fulfilled until the difference is paid or the amount received is refunded. Contact support with your order ID and TXID.
• Overpayment: if you send more than the invoiced amount, contact support. The excess can be refunded in USDT under our Refund policy (network fees may be deducted).

Order confirmation

With Cryptomus, your order is marked as paid automatically once Cryptomus detects the full payment and the required number of network confirmations. Confirmation time depends on the blockchain and network congestion — usually a few minutes for USDT on TRC20, and longer for BTC.

With Binance Pay or Bybit, your order shows Payment received — confirming after you submit the transaction ID, and is marked as paid once our team has matched the transfer. Each transaction ID can be used for one order only.

Receipts

After payment, you receive an order confirmation email, and the order is also available under My Account. If you need a formal invoice for your records, email [email protected] with your order ID.

Chargebacks and disputes

Crypto payments are final and cannot be reversed or charged back. If you have an issue with an order, contact us via Telegram @aitopup or email [email protected] with your order ID and TXID. We respond within 24 hours, and any eligible refunds are handled under our Refund policy.