Activation & warranty policy

This policy describes how quickly we deliver your order, how activation works, and what our warranty covers.

Delivery times

During support hours, 8:00–22:00 (GMT+7) daily, most orders are delivered or activated within 30 minutes of payment confirmation, provided we have all the account details we need.

• During support hours: typically 15–30 minutes.
• Outside support hours: up to a few hours. Overnight orders are processed first thing at the start of the next support window.
• Provider issues or high demand: delivery may take longer. We will keep you updated by email or Telegram.

How activation works

1. Your crypto payment is confirmed on-chain and your order is confirmed automatically.
2. If the product upgrades your existing account, we contact you by email or Telegram for any details we need (such as your login email or a one-time code).
3. We upgrade your account, or deliver a ready-to-use account or activation link, depending on the product.
4. You receive a confirmation with login instructions and security tips.

Warranty coverage

Each product has its own warranty period, shown on its product page (typically 7 to 30 days). During the warranty period, we provide free support if:

• Your plan loses access through no fault of your own.
• The initial activation fails and the account cannot be used.
• A technical issue on the provider’s side affects the features you paid for.

Depending on the situation, we will re-activate the plan, provide an equivalent replacement or extend your plan. If none of these is possible, you may be eligible for a refund under our Refund policy.

What the warranty does not cover

• Credentials that you shared publicly or with other people.
• Violations of the provider’s terms of service.
• Changes you made to the account that caused you to lose access.
• The plan reaching the end of its purchased term.

How to file a warranty claim

• Telegram: @aitopup — the fastest option, usually answered within minutes during support hours.
• Email: [email protected] — answered within 24 hours.
• Always include your order ID, a short description of the issue and screenshots if possible.

Products covered

This policy applies to every plan sold on AITopUp, from ChatGPT and YouTube Premium to NordVPN, Canva, language apps, our bundles and any products added in the future.