Delivery policy

AITopUp sells digital products — subscriptions and access to AI tools, streaming, VPN, design software and other online services. This policy explains how you receive your order after payment. There is no physical shipping and no shipping fee.

How we deliver

Every product is delivered 100% digitally through:

• Email: sent to the address you used at checkout — payment confirmation, setup instructions and access details where applicable.
• My Account: your order page shows the order status and delivery details once your order is fulfilled.
• Telegram (optional): our support team may message you if we need a detail from you to complete activation.

Delivery times

An order counts as delivered once the plan is activated or access has been handed over to you:

• During support hours (8:00–22:00 GMT+7): usually within 30 minutes of payment confirmation. See our Activation & warranty policy.
• Outside support hours: up to a few hours, or at the start of the next support window.

What you receive

Depending on the product, you will receive one or more of the following:

• Confirmation that the plan has been upgraded on your existing account (ChatGPT, YouTube, Canva and so on).
• Login details for a pre-activated account — please change the password as soon as you receive it.
• An invite link or a one-time activation code.
• Setup instructions: how to log in, turn on two-factor authentication and use the Pro features.

Before you order

To get your order as quickly as possible:

• Enter a valid email address and check your inbox, including the spam folder.
• Be available to reply by email or Telegram if we need a verification code or login confirmation.
• Make sure you already have an account with the provider if the product upgrades an existing account.
• Read the product description to see whether it is for a new account or an upgrade of your current one.

If you haven’t received your order

If the stated delivery time has passed and you have not received your order:

1. Check your email (including spam) and your order page under My Account.
2. Contact us via Telegram @aitopup or email [email protected] with your order ID and payment transaction hash (TXID).
3. We will prioritize your order and extend your plan to make up for the delay if the issue was on our side.

Where we deliver

AITopUp serves customers worldwide. Since all products are digital, there are no shipping restrictions. However, some services may be unavailable or limited in certain countries or regions under their provider’s own policies. Please check that the service is available where you live before ordering.