New to AITopUp? This guide walks you through an order from choosing a plan to getting access, and links to the policy that covers each step.
1. Choose a plan
- Browse by use case from the menu, search by product name, or answer three questions in the AI Advisor.
- On the product page, pick the plan and duration. The price updates as you choose.
- Check the plan type. Own account plans upgrade an account you already have with the provider. Other plans come with a ready-to-use account.
- Each product page shows its warranty period. Coverage is explained in the Activation & warranty policy.
2. Check out
- Enter your email address. Your order details and activation updates are sent there, so check that it is correct.
- For an Own account plan, enter the login email of the account to upgrade in the Account to upgrade field.
- Choose how to pay. You do not need to create an account to order.
3. Pay
Cryptomus: pick a coin and network on the invoice and send the exact amount before it expires. Payment is confirmed automatically on-chain.
Binance Pay or Bybit: the payment page shows our Binance Pay ID or Bybit UID and the exact USDT amount (1 USD = 1 USDT).
- Send exactly that amount from your Binance or Bybit app. Binance Pay and Bybit internal transfers have no network fee.
- Add your order reference (for example AT-1234) as a note if the app allows it.
- Copy the transaction ID from your payment history and submit it on the payment page. The link to that page is also in the email we send after you order.
Pay within about 60 minutes. Unpaid orders are cancelled automatically. If you paid after an order expired, contact support with your order number and transaction ID. Full details are in the Payment policy.
4. Get your plan
- During support hours (8:00–22:00 GMT+7) most orders are activated within 30 minutes of payment confirmation. Outside those hours it can take a few hours.
- You receive the activation details by email, and your order page shows the status.
- If we need something to finish the activation, such as a one-time code, we contact you by email or Telegram.
- Change the password of any ready-to-use account as soon as you receive it.
See the Delivery policy for everything you might receive.
5. Get help
If something stops working during the warranty period, message @aitopup on Telegram or email [email protected] with your order number. We fix it, replace it or extend your plan, and refund you if none of that works, as described in the Refund policy.
Contact support
Questions about this policy? Reach us at:
- Email: [email protected]
- Telegram: @aitopup
- Support hours: 8:00–22:00 daily (GMT+7)